Internet Pet Supplies

 

Internet Pet Supplies Customers Comments

We received correspondence recently, from Chrissy, who asked where i-pets.com item DPP06 - 6" Natural Pressed Rawhide Bone were manufactured. We answered, "China." Here's what we received in reply: " Thank you for responding.  But if China has been caught putting melamine in our toothpaste, substituting flour for powdered baby formula, and lead on our toys, what am I to expect in their dog bones?  I don't expect a response, this is just consumer feedback for your company.  No more imported pressed rawhide bones for my dog." ~ ~ Chrissy And our answer: " Unfortunately there are no USA manufacturers of pressed rawhide. You can thank the WalMart mentality that has driven consumers to expect lower and lower prices. You can thank the US government for EPA, FDA, and OSHA restrictions, and for the high cost of doing business in the US that has driven manufacturers in this country to close their doors. i-pets.com is one of the few remaining sources of genuine USA rawhide products. We ship to you directly from the manufacturer, Pet Factory, in Mundelein, IL. If you choose to purchase only USA manufactured products, we guarantee that ours really are made in the US, as opposed to many companies selling "American" rawhide - SOUTH American! We understand our customers reticence about imported rawhide, specifically Chinese products. Back 10 years ago, when we first contemplated selling the imported products, we started by visiting numerous manufacturers in Taiwan, Hong Kong, China, Korea, Mexico, and South America. Soon we will be looking at manufacturers in India. We have always tested these products BEFORE they leave their country of origin, at independent laboratories. We test for melamine and for salmonella. We also observe the manufacturing process and the cleanliness of the companies we deal with. We have discontinued several products over the years when a visit and spot check have not been satisfactory. That's all I can say. If you are not comfortable purchasing imported products, then by all means, please stick to USA manufacturers. If more people, like you, demand USA products, maybe our USA manufacturers will be able to continue to remain in business. " Thank you for expressing your concerns, ~ ~ Julie Corsi, owner, i-pets.com

 

" It takes our Chesapeake Bay Retreiver longer to devour one of these bones. The store bought ones do not last long at all. "
~ ~ Carol

" We got our box about half an hour ago, I set it on the table and went to unload the dish washer, Georgie (our American Bulldog) went nuts ... he was barking, jumping up and down, and sitting there just looking at the box, so I opened it for him and gave him one of the bones. "
~ ~ Suzy
(See Georgie and his bone HERE.)

" I love your rawhide seconds since they aren't outrageously priced, and my dog loves them. "
~ ~ Donald

" I can't express to you how thrilled I was that you fulfilled my request of thin rawhide chips for an order that I recently placed. I have two labs of which one is missing both an upper and lower chewing tooth and the regular chips are just to hard for her to chew on. So in my last order I had asked for 1 bag of regular chips and if possible 1 bag of thin chips. I received the order today and you did a great job! Now Josie can continue her love of chewing her rawhide and in addition it does help keeep her teeth clean. On top of that Shadow can continue chewing her regular size chips.

Thanks again for your personalized service! Job well done. Also, thanks for the little x-tras (toys). "
~ ~ Very Satisfied long term customer,
Julie, Josie and Shadow

" I try to buy rawhides made in the USA and ususally can't find them in stores. Just thankful that your prices are reasonable. I was hesitant the first time that I ordered, but after the order arrived, I was delighted at the size of the bones and the quality. I will continue to order on a regular basis. Thanks for your dedication to our cannine companions. :) "
~ ~ Patti

" A big thanks to i-pets for offering free shipping on any orders placed on behalf of Labrador Life Line. I also want to thank you for publishing the post about LLL on i-pets.com blog. "
~ ~ Shirley

" I ordered the edible rawhide baskets to put my homemade dog treats in. Well, I just wanted to let you know that I got lots of great compliments about what a great idea they are. I am ordering more. "
~ ~ Patricia

" Excellent resource for great prices on rawhide etc. My dogs are so excited when the box comes they practically rip it open themselves! "
~ ~ Susan

" Wow, thank you. [free shipping, no sales tax] The rawhide is for "Rico Suave", my 4-year-old retired racing Greyhound. He is providing pet therapy three times a month for seniors at two Naperville nursing homes through a program designed by the Elderly Services Team at the police department. We appreciate the discount. In addition to brushing his teeth on a regular basis, the rawhide really helps with tartar control. "
~ ~ Corinna
Community Service Officer

" My high praise for your going so far above and beyond the call of duty (especially i-duty!) to search for, find, and transport the last mushroom in the warehouse (on the planet?) to Tucker -- all free of charge. I'm so impressed with your kindness and generosity! "
~ ~ Carol
(See the story of Tucker and the plush mushroom HERE.)

" This is one of the most practical and easy to use WEB sites I deal with. Also, the Pig Ears are the best I've found anywhere. I thank you, and my dog thanks you. "
~ ~ James

" Thank you for making available USA grown/processed rawhide. Our Bloodhounds absolutely LOVE the plain chips. They look forward to their evening treat! "
~ ~ Leslie

" The last order I placed and rec'd from you was different bones [They were all brown], and neither of my dogs like them. " ~ ~ Ed   [Reply from Doug, our shipping manager] Our products will always have a range of color due to the type of hides (cow versus steer), the time of year (summer, fall etc.), and our supplier. It should range form a light tan color (close to a light brown box) to our premium white bones. I would be surprised that the color had anything to do with your companion animals liking the product or not. What probably happened is that you got a batch of bones that might not have had as much "fat" still on the inside of the hide. It is this fat that produces the original flavor, just like marbeling in a steak does. I would be happy to exchange the product for you. Please let me know what items and what quantity you have left, and I will take care of it. We of course will do our best to sort out a replacement shipment for your companion animals. " Doug, Thank you for your offer. Let me say this: It is often very difficult today to find a company (large or small) that stands up for their products and makes an offer like yours. I want to tell you that you and your company should be applauded (and I applaud you) for your kindness, explanation and offer to send something different. It is very refreshing. I will continue to be a customer of yours just because of that. You folks have ethics, something missing from most businesses and people today. You are probably right that my "companions" (such a nice wonderful warm term) just don't like them because they lack some fat. Since sending them back would be an expense to you and that is not necessary for me, this is what I'm going to do. I'll donate them to the Denver Dumb Friends League (a local shelter close to my home) and hope that those wonderful animals (in transition of being adopted) will find some joy and happiness in them. Again, thank you very much for your email, explanation and offer. Keep doing business just like this and you will find great happiness and will be rewarded. Best wishes to you and your team. " ~ ~ Ed

" Our dogs go through chew bones like crazy! If it wasn't for y'all's great prices we would be bankrupt by now! Thanks!! "
~ ~ Robin

" Love the site and products. Buying your rawhides in bulk have saved me not only money but many shoes from being eaten. Thanks "
~ ~ Michael

" Thank you very much for thinking of the North Star GSDs! [free shipping] We have found that an endless supply of really good rawhide chews helps to lessen the stress of change when a GSD needs to be rehomed. Major, 3 yrs old, has been with us only 5 days now. He was in the same home since puppyhood. Doesn't understand what happened. A baby came and no one had time for him anymore. He is such a gentle soul. We are trying to lessen the pain with games and a good chew. After several choices he has chosen the stinky irregular retriever roll. Did you know that one of those can stink up an entire room? But it makes them happy!!! I don't think he has ever had a rawhide chew. It took him a while to figure out what it was for. "
~ ~ Roxanne

" I frequent a lot of pet supply websites but I always return to yours to buy rawhides. You have quality dog chews and excellent prices. I do a buy a lot of other items that you do not carry but I would rather see you guys stick to what you know (rawhides) than get a larger variety of items and end up with lower quality and higher prices!! I give your magnets to all my friends and encourage everyone to give you guys a try! Keep up the good work! "
~ ~ Mindy

" You have nice things and your prices are good. So many say they sell wholesale and they over charge by a whole lot. They even have gimmicks to tag on extra charges. So it takes a whole lot of searching for true wholesalers. "
~ ~ Arline

" My dog loves the braided raw hide bones. They are very difficult to find so I am very happy that your company offers them. I hope you continue to carry them!!! "
~ ~ Shane

" Just want to say...I got my stuff today!!!!!!! The photos are great, but they don't do your items justice. I was pleasantly surprised! Everything is bigger than I imagined. I'm so excited. I love them all. "
~ ~ June

" I just ordered from you all for the first time. I spent 90.00 and got so much stuff. I have two German Shepherds and they love all the bones and toys. Thank you. I will pass your website on to many people. You all are honest, prices low and have great things. "
~ ~ Heather

" My Sasha loves those green balls!! "
Thank-You
~ ~ Denise
(See the story of Sasha and the green balls HERE.)

" I am so impressed with your rawhide. It is the best I have found anywhere. Beautifully put together - superior quality - my dogs are nuts about your product! Thank you so much. "
~ ~ Marsha

" We just received our first order from. We were rather pleased. Great prices, fast delivery, cheap shipping, all the things we love! We loved the cheap prices and great variety on squeaky toys, sometimes our pooch can destroy them and you don't want to spend alot on them. Just one comment though, if possible you should put the sizes on your crunchy rawhide selections, it's hard to tell in the pictures what size they are. Other than that great! We'll be back. "
~ ~ Marc & Kim Koukides

" Only my limited number of canine companions has kept my site visits to twice this year. It's a pleasure to know that I'll be able to come here, shop easily for what I need with no trouble finding my way around, and check out so simply. Other sites should realize no one wants to be held hostage; the 'cute' marketing tricks they employ on their sites are very annoying, as are the deluge of emails received once an order is placed.
Your simplicity is serene. Thanks."
~ ~ Bonnie

" I just received my dog's package of retrievers and I am so pleased with my purchase. They are HUGE and a lot more than I anticipated receiving. My dog [Charlie] is happy! Thank you also for the super fast shipping!"
~ ~ Cynthia

" my order arrived today, and I have "happy tails" to tell!!! The quality and value surpassed my expectations, and Calvin and Hobbes (my 95+ lbs. black and yellow labs) were hysterical...they followed the box from the front door through the house to the kitchen, and we actually had to cover their noses while we opened the box to avoid cutting them (each was afraid the other would get into it first). I've compared product-to-product...it was a definitely a mistake to buy retriever rolls by quantity from my old supplier instead of by the pound as you sell them. "
~ ~ Gail, http://petstuffetc.com/

" I've been using your site since the days when I had to e-mail in my credit card number. I've yet to find a better, or less expensive, site. Keep up the great work. My dogs really love you for your great products! "
~ ~ Jason (Jason was our 7th customer & is still shopping with i-pets.com! Thanks, Jason!)

" Our Border Collies work very hard at their job: chasing nuisance Canada geese. Internet Pet Supplies rawhide chews, pig ears & plush dog toys are a perfect reward for a job well done. We wouldn't buy from anyone else. "
~ ~ Suzy, www.goosesolution.com (Suzy was our 2nd customer & is still shopping with us! Thanks, Suzy!)

" I have been ordering products for several years and have always been very pleased with the products and the service. When I had questions, I used the email and they were answered quickly. I tell all of my friends about your site and how great it its. Keep up the good work! "
~ ~ Mary Elizabeth

" I love this site!!! So does my Golden, who is a major chewer..... I don't know what I would do without the fantastic rawhides from your store. I'd have to guess that I would be spending lots of money replacing my chewed up shoes!! :-) Thank you! "
~ ~ Nanci

" Thanks for the dog chews. Cookie loves them -- even more than garden hoses, of which she has chewed up 6. "
~ ~ Nancy

" Your prices are better than most and your shipping rate is incomparable. I've been shopping with you for a few years now and have always been very pleased. "
~ ~ Kim

" Have always been treated in a personal and timely manner. Last yr. I purchased bones to donate to a great pyrenees rescue org., and Julie contributed an extra 5 lbs. of bones. That was very nice and was certainly appreciated. I'd like to thank you again for that consideration. "
~ ~ Patti

" I have always been very pleased with your products
- Derby, Oaks, Homey, Zeke and Nala love the rawhides !!! "
~ ~ Judy

" Been ordering from this site for years and cannot believe prices have not gone up! Great job!
Thanks for the ease of ordering and the great prices! "
~ ~ Lara

" You have the best prices around, and I have been price checking many of the various pet stores as well as websites! Thank you for this and I DO depend on your supplies. "
~ ~ Kathleen

" Your customer service was very prompt and courteous the last time I ordered. I was impressed. "
~ ~ Pete

" I have 6 dogs, and have taken in a total of 53 rescues now. I was desperate for a reasonably priced source of chew toys. I am THRILLED to have found you!!! "
~ ~ Patti

" I like the fact that I can bulk order. You do a great job of getting my orders to me quickly AND you get the orders correct. THANKS!!!!!!!"
~ ~ Ruth

" i just received my order and i'm extremely pleased..!! everything is outstanding quality and i know i saved a ton of money and your shipping rate (and no handling fee!) was more than fair.. i look forward to doing much more business with you in the future.. "
~ ~ Andrea

" I enjoy the number of choices available.
I'm glad I found your website. You make my life easier! "
~ ~ LeeAnn

" Have always been pleased with products and service. E-mail response from Julie on any questions I've had has been great."
~ ~ Mike & Diana

" Since my first order with you last year, your site is the only place I trust to purchase products for my two dogs, I save money and they love me for it, lol! :o) Thank you from a very satisfied and happy customer. "
~ ~ Carol

" I haven't received my first order yet, so I can't be sure my comments will still hold after I do. But I was very impressed with your customer support. I wrote to ask if there was some way to order the very thin chips only, and your rep. answered me within 24 hours. Better yet, she said that if I specify my request in the comments section, that they would sort out the chips for me and pick only the thin ones. If this actually happens, I will rave about your service to anyone I know!! Thank you. "
~ ~ Ellen

" Thank you very much for running such an honest business. Recently I received
an order from you (order# 7797) and it was a few pounds shy of the 10 that I
ordered. I sent a request to you to send the rest of my order, and within a
few days the rest had been shipped. It is refreshing to do business with
someone that still honors customer satisfaction. I am going to recommend your
website to all my friends and family. Thanks again. "
~ ~ Evan

" I like to order from you because you are one of the few companies that still carry rawhides that do not have phormeldahide (not sure how to spell that). It is also very easy to order from you, you have competitive prices, and products ship out quick. "
~ ~ Karen

" I especially like the fact that you are explicitly telling your customers that your rawhides are from the USA, don't have any chemicals, etc. I want to make sure that I'm buying quality products for my dogs, and I don't have to hunt around on your site to get the information about the quality of the products you offer. Very nice! "
~ ~ Michelle

" I've always had great service from your company...happy to see that you continue to grow! "
~ ~ JoAnn

" When searching for bulk Rawhide for my chewing puppy, I looked at many sites. One such site was so confusing that I just asked for a print catalog so I could maybe find what I wanted. Then, I found your site, This site was so much easier to navigate and also was much cheaper then the other site, So I will be throwing away that catalog when it comes in...I've found my source for Rawhide right here!! "
~ ~ Melody

" My dog loves the novelty rawhide with the colored "laces", such as the sandles, shoes, candy canes. I greatly appreciate you keep these in stock on a consistent basis and at a good price."
~ ~ Monica

" George STILL has a crush on Julie. Love your store. We have tried other rawhide, but yours are the best, and I feel assured that they they are all USA rawhide. "
~ ~ Dorothy

" your prices are excellent! thank you. we have dozens of rescue labs to feed and little money with which to do so. Our volunteers pay out of pocket for all treats. Thanks for pricing this so low that our dog's can have treats too! "
~ ~ Diane

" Just wanted you to know that I received my order the other day and it's
AWESOME!!!. Of course the dogs smelled it on the front porch, so like a
"kid at christmas" I let them each have one!! BIG MISTAKE!!! MORE - MORE -
MORE They said...
Gave early Christmas presents to several dogs around the neighborhood, (LOVE
THE DOGS, not sure about the neighbors!!!)
THANX AGAIN FOR EVERYTHING!!! "
~ ~ Trish

" Your products and prices are great AND the pet pictures are adorable...what a great addition to a retail website! I also like no-nonsense shopping...there isn't a whole lot of confusing extra stuff. "
~ ~ Rebecca

" Just wanted to let you know the "toys" came in yesterday. My dog was in "hog" heaven. She didn't know which to play with! I'm well pleased with the service and the quality of the products. Thanks. "
~ ~ Catherine

" 2nd order with your company. Very pleased with the customer service and the updates on my orders as they go out. Quite impressed! "
~ ~ Michael

" Nice and simple site. Easy to use. No nonsense. I like the Quick Order function. I like to get on... order... and move on fast. Also, like the fact you offer the EXTRA THICK rawhide. Our flat-coated retriever chews like a great white shark. He laughs at regular rawhide. In 20 minutes, he chews off a knot on even these extra thick bones... but they do last much longer. Also, your service is fast, that's why I'm a repeat customer. Keep it up! "
~ ~ Drew

" I have ordered from here several times before. I have a 110 lb Doberman that has a need to chew, and as you know, that big mouth can really shred the rawhides!"
~ ~ Joyce

" Great prices!!! My labrador loves the rawhide baseballs and your price beats everyone else!!! "
~ ~ Jeannine

" I started to order from another website. Your shipping charges were so much lower that I cancelled the order and used your website, instead. I can't get everything I need from you, but the savings in shipping make it worth it. "
~ ~ Susan

" You have a great selection of chews for smaller dogs. I live in a part of PA I affectionately call "Hooterville". We are limited to the supply of dog needs at Petsmart. While they have a good selection for large dogs, they are limited in their small dog offerings. Thanx again! "
~ ~ Patrice

" You people do a great job and I
really enjoy doing business with you.
You get the orders right and are prompt!!!
I thank you and my dogs thank you!!! "
~ ~ Ruth

" American-processed items are very important. I didn't know until recently that many imported items are processed with lead-based chemicals. "
~ ~ Yvonne

" I was very impressed by your prices and it was very easy to checkout with the paypal option. "
~ ~ Arthur

" I just wanted you to know that I recieved my order today and am very
impressed with the speed of which my order was delivered and the quality of
your products. I will definitely be ordering from you again!! Thank You. "
~ ~ Christie

" Thank you for making a 100% USA grown and made product. I can rest easy knowing my dogs are not being poisoned by chemicals.... "
~ ~ Mary

"I have been extremely happy with your rawhide bones. The dogs love them, there is no mess, and the dogs do not get sick. We have experience the dogs getting sick with other rawhide product from other manufactures. "
~ ~ Dennis

"Great prices on rawhide bones...appreciate flat rate shipping fee."
~ ~ Karen

Even though I said the look and feel of your site is average... that is all that is needed for you to do an excellent job selling your products. As long as I can find the products I want and the ordering process is easy, that means for me that you have a GREAT site! Best wishes.
~ ~ Kelli

"We appreciate that the bones are made in the US, as we've heard bad things about some imported bones."
~ ~ John

"I volunteer down at the local humane society/dog control every saturday and we always bring about 2 bags (roughly 200) chews with us each time, along with homemade dog biscuits. Our hairy ones start drooling just to see us! So thank you for them, too. "
~ ~ Marla

"AFTER SPENDING OVER AN HOUR ON SOME OTHER WEB PAGE PLACING MY ORDER, I THEN FOUND YOUR PAGE AND WAS SO RELEIVED THAT IT ONLY TOOK ME 5 MINUTES TO PLACE MY ORDER. YOUR PRICES ARE GREAT AND I APPRECIATE THAT YOU HAVE THE 5" RAWHIDE PLAIN BONES. "
~ ~ Cathy

"I have switched from rcsteele because of your affordable shippling costs to Hawaii."
~ ~ JoAnn

"I've been shopping through your site for quite a while and I would like to say that it gets better each time I visit it. I like the lost cost of shipping. Keep up the good work!"
~ ~ Jason

"Thanks for the great service. Prompt delivery and reply to emails. You are the best. "
~ ~ Barbara

"FINALLY DONT HAVE TO PAY THE COSTLY SUPERMARKET PRICES "
~ ~ Jeff

"Great products, great prices and excellent service in the past. Highly recommended vendor!! "
~ ~ Pati

"Love being able to order the larger quantities of rawhides as my dog goes through them so fast. Great site... glad I found you."
~ ~ Kelli

" I cannot thank you enough for all the help, quick service and joy you bring to my Rhodesian Ridgeback dogs. The two of them tend to destroy a lot of toys they get but the large rawhides keep them busy for several days flipping them up in the air and chewing away."
~ ~ Judy

"I have been very pleased with the quality of the rawhide you offer (as well as the reasonable prices) and will continue to order from you. My 3 year old lab gets so excited when the "big box" of his rawhide arrives. "
~ ~ Janice

"My dog loves the crunchy lollypops and we're both really happy that you carry this product. I have been ordering them from you for the past two years. You are very reliable and very prompt in processing my order and you ship them quickly too. I have referred friends to your site because I am very satisfied with the product and with your prompt handling of my order each & everytime."
~ ~ Lucia

" Dixie and I are delighted to have found i-pets. You're a great resource for rawhide and now I'm going to find out how the toys are! Thanks for a great site and super service! "
~ ~ Pauline

" I'm soooo happy to have found your site. After I got my dog, I heard that rawhide that was from other countries could have many impurities that were unhealthy for dogs. I searched to find someone who could offer rawhide from the US. If not for your site, I would not let my dog have rawhides. Since I feel so comfortable with your USA rawhide, I've decided to try the imported rawhide from your site, because I trust the products that you offer. THANK YOU!!! "
~ ~ JoAnn

" I love this site for ordering because I feel like a person. I get e-mails back from Julie, and it makes it like a personal purchase. Also, GREAT FAST delivery! "
~ ~ Lara

" I truly appreciated your website and the overall service I have received. I will continue to make purchases and would even expand them if I found other items that I was interested in. Keep up the good work and I look forward to your site going to the next level. "
~ ~ Bill

" It doesn't get any easier than this. You guys are saving me a bundle. Thanks. "
~ ~ Ellen

" Great site...love the service, and my dog loves his "bonies" "
~ ~ Dorothy

" The rawhide you sell is 100% better than all of the others! "
~ ~ Scott

" Bless you for the rawhide sticks - with three dogs, I don't know how we would do it otherwise. "
~ ~ Joanna

" The rawhide prices are great. I get all my rawhide from i-pets. "
~ ~ Geri

" Loved your humor section. "
~ ~ Sharleen

" I've been ordering from you for about a year I think and have always been very pleased with the service and products. My 2 boys love to see the package from i-pets arrive! Thanks! "
~ ~ Lynn

" Overall, good service (mix up only once in more then a year) You may be a WEB store, but you still have a personal touch. I always buy rawhide here! (George loves them, and has a crush on Julie) "
~ ~ Dorothy

" I was VERY pleased with my first order! I will always come back here to order. I appreciate the american made rawhide. I have three dobermans and we go through a lot of chips. "
~ ~ Ruth

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