Internet Pet Supplies

Wholesale Dog Bones

www.i-pets.com ~ Questions and Answers

Internet Pet Supplies has been selling the highest quality rawhide pet treat products and pet supplies on the Internet since 1998. We've received many e-mails on a wide variety of topics. The following are some of the most common questions we've been asked:

Shopping:

How do I place an order?
How do I order off-line?

Shipping:

How much does shipping cost?
How can I have my order shipped?
How long does shipping take?
Can I have an order shipped to a different address?
Do you ship internationally?
Do you ship to Alaska and Hawaii?

Payment:

How do I pay for my order?
Do you charge sales tax?

Product:

Is rawhide bad for dogs?
Can my dog choke on rawhide?
What about storage?
Where are the products made?
Are chemical used to make your rawhide?
Do you guarantee your products?

General:

Who is Internet Pet Supplies?
How do I contact you?
How do I get my pet's picture on your web site?
How do I link to Internet Pet Supplies?
Will you post a link to my web site?

Privacy Statement

Security

  

SHOP FOR PET SUPPLIES

COMPARE OUR PRICES

HOME | QUICKORDER

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PETSHOP SELECTIONS

USA RAWHIDE WHOLESALE

USA HEAVYWEIGHT RAWHIDE

IMPORTED RAWHIDE CHEWS

USA PIGS EARS

DOG TOYS

CAT TOYS

PET SUPPLIES

SEASONAL SPECIALS

SPECIAL SALE ITEMS

How do I place an order?

If you know what you want and don't need to see pictures, use our "Quick Order" page. This page lists all Internet Pet Supplies products and their stock numbers.

If you'd like to see pictures and descriptions of available products, use our "Shopping" page. There, you will see Internet Pet Supplies products sorted into categories. Just click a category, or any product name, to go to that particular page.

You can view your shopping cart at any time by clicking on "View Cart". You can also delete items from your cart at any time.

When you have made all your selections click on "Checkout". You will then be asked to enter your billing address and shipping address. You will be able to add a gift message at that time if you are having the order shipped to someone else.

After doing this you will be asked to finalize your shipping method and enter your credit card number. This page is secure.

You will receive an e-mail confirmation of your order and a printable receipt for your records.

How do I order off-line?

If your browser will not take you to the secure order form, and you are using a computer at work to access the internet, please check your employer's policy on internet usage. You may be locked out to prevent you from shopping on company time!

You can call (800) 468-3315 to order by phone and you can also order by mail. If ordering by mail just follow instructions on the off-line order form and mail it to us with your check or your money order.

SHIPPING

How much does shipping cost?

Shipping on any order, of any size, is $6.00 to any of the 48 contiguous states in the USA. The shipping cost is automatically added for you at check-out.

How can I have my order shipped?

We ship via UPS, or RPS ground-ship method. Remember, UPS doesn't deliver to Post Office boxes. If you are having the order shipped to Alaska or Hawaii, we will notify you of the cost of US Priority Mail and ask for your approval before adding the additional charge.

How long does shipping take?

We try to send orders the same day, or the day after placed. We do not ship items on Saturday or Sunday and you should not count weekends as shipping days. Because of our commitment to providing the freshest possible product, we might, at times, need to make your order for you. In that case, a few extra days is required.

We ship to you from Illinois. Depending on your location, UPS Ground could take up to 7 days - longer during the holiday season.

Can I have an order shipped to a different address?

Yes. Just follow the instructions while checking out.

Do you ship to internationally?

Because of customs inspections and export fees, we DO NOT ship overseas.

Do you ship to Alaska and Hawaii?

We ship to APO, Alaska and Hawaii via US Priority Mail. If you are having the order shipped to APO, our out of the contiguous 48 USA states, we will notify you of the cost of US Priority Mail and ask for your approval before adding the additional charge. 

PAYMENT

How do I pay for my order?

We accept Visa and MasterCard. We accept PayPal payments. Either use your PayPal account at the time of purchase, or we will send you a PayPal request for payment.

To pay with AmericanExpress or Discover, please pay through PayPal.

You can mail us a check or Money Order for your purchase, to:
i-pets.com
P.O.Box 371
Palos Heights, IL 60463

A money order will insure that we ship your order the same day we receive it. If you send a check we can't ship the order until the check clears. This could be two to three weeks.

Do you charge sales tax?

Any order shipped to an Illinois address is assessed a 7.75% sales tax. Indicate that you are an Illinois resident on the order form, and the sales tax is computed and added for you.

OUR PRODUCTS

Is rawhide bad for dogs?

Dogs are carnivorous creatures. In the wild, they would consume entire animals, including skin and bone. Rawhide is a natural product. We have not found it to cause blockages or problems in most dogs.

Rawhide that requires more than 7 days to chew should be replaced due to dirt and bacteria buildup.

Can my dog choke on rawhide?

It is important that the chew be large enough and thick enough that your dog cannot easily chew off and swallow a large piece or swallow the whole chew.

If your dog consistently swallows bones whole, it should probably not receive chews unattended.

When the chew has been enjoyed down to a small portion, you may want to remove the remains if your pet tends to try to swallow or eat pieces that are just a little too big for the pet.

What about storage?

Dog chews have an unlimited shelf life as long as they are not subjected to moisture. Keep your chews in a dry place or away from immediate moisture contact and your chews will be nice and tasty when you are ready to reward your pet.

Rawhide bones have a low moisture content and therefore should not attract bugs while in storage. Basted products however, can and many times do, attract bugs as the flavoring is a food product. We recommend that your basted chews be stored in an air tight bag or jar in order to prevent attracting bugs.

We have had 1 customer report problems with pests getting into containers of pig ears. We strongly urge you to keep pig ears sealed in air tight plastic bags.

Where are the products made?

All our products marked "USA" are made in the United States. We use the highest quality United States-grown beefhide. We use no artificial chemicals or preservatives. Products marked "imported" have been hand-selected by our staff from reputable companies whose manufacturing processes meet our high standards.

Are chemicals used to make your rawhide?

Our rawhide products are prepared in a series of clear-water baths to remove fats from the hides. The last bath contains a mild hydrogen peroxide mix to kill bacteria.

We do not use preservatives or whiteners on our hides.

Do you guarantee your products?

We're proud of the products we sell! We wouldn't offer them to you if we weren't. If for any reason you are unsatisfied with a purchase from Internet Pet Supplies, you may return it and receive a full refund.

How do I contact you?

You can send your questions and comments by e-mail to julie@i-pets.com. For additional means of contact, see our contact information.

How do I get my pet's picture on your web site?

Please see our customer pages for information about posting your pet's picture.

How do I link to Internet Pet Supplies?

Save our button by right-clicking with your mouse. Insert the code into your page: <a href=http://www.i-pets.com>button goes here</a>.

Will you post a link to my web site?

Sure, post a link to Internet Pet Supplies, and we'd be happy to reciprocate.

When a customer enters their shipping and billing information and clicks [Submit This Order] to complete the order, our ShopSite sets another cookie. This cookie contains the billing address (and the shipping address if a separate one is used) that the customer used. It does not contain any credit card information. This cookie is set to expire December 30th of the calendar year following the year the order is placed. If the customer returns to the store from the same computer within this time, the ShopSite will detect and read the cookie and the customer will not have to re-enter the address information. If cookies are disabled in a customer's browser, this "memory" feature will not be available to that customer.

All personal information collected (names, addresses, phone numbers, e-mail addresses and credit card numbers) is used solely for the purpose of facilitating your orders or requests for information from us. We do not sell, pass on, give out or distribute any personal information from customers or visitors for any reason to any third party.

Credit card information is not stored. The information is used to immediately authorize transaction of funds.

If you have any questions or concerns regarding this privacy policy, your personal information, an order you placed or our products you may call us at (800) 468-3315.

Security:

Our on-line order form is SSL encrypted for your protection. Information you exchange on the secure order form cannot be viewed or changed by others. Your completed order form is processed by Internet Pet Supplies via a secure connection. See our security certificate and affiliations.